Future of ITIL: Predictions for the Next Decade
The IT Infrastructure Library (ITIL) has long been the global standard for IT service management (ITSM). With the ITIL Latest Version , ITIL 4, organizations have gained a modern framework that aligns IT services with digital transformation, Agile practices, and cloud-driven strategies. But what does the next decade hold for ITIL? Let’s explore some predictions that will shape its future. 1. Wider Adoption Across Industries Traditionally, ITIL was viewed as an IT-centric framework, but the ITIL Latest Version has expanded its applicability to multiple industries beyond IT. In the coming years, manufacturing, healthcare, retail, and finance will increasingly adopt ITIL to improve service delivery, governance, and customer experience. 2. Integration with Emerging Technologies As businesses embrace artificial intelligence, machine learning, and automation, ITIL practices will evolve to integrate with these technologies. We can expect ITIL guidance to emphasize predictive analytics,...