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Showing posts from February, 2026

What Is Service Management in ITIL 5?

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  Service management in ITIL 5 focuses on one simple idea: enabling organizations to deliver real business value through well-designed, well-managed IT-enabled services. Instead of measuring success by how busy IT teams are, ITIL 5 emphasizes outcomes that the customer actually achieves by using a service. At its core, service management in ITIL 5 is defined as a set of specialized organizational capabilities that help create value for customers in the form of services. These capabilities include people, processes, technology, partners, and continual improvement, all working together to support business goals. Service Management and the ITIL (Version 5) Service Value Chain A central element of service management in ITIL 5 is the ITIL (Version 5) Service Value Chain . The Service Value Chain provides a flexible operating model that shows how demand is transformed into value. It consists of six key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver ...

Key Skills You Gain with CISM

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  The Certified Information Security Manager (CISM) Certification is designed for professionals who want to move beyond technical security tasks and step into leadership roles. Unlike purely technical certifications, CISM focuses on managing, governing, and aligning information security with business objectives. Preparing for the CISM Exam equips you with a powerful mix of strategic, managerial, and risk-focused skills that are highly valued across industries. One of the most important skills you gain through CISM is information security governance . You learn how to design and manage a security governance framework that supports organizational goals, regulatory requirements, and stakeholder expectations. This skill helps you ensure that security initiatives are not isolated IT efforts but integral to overall business strategy. Another key skill developed through CISM Training is risk management . CISM teaches you how to identify, analyze, and prioritize information security ris...